Please contact Exergen at service@exergen.com or call 617 923 9900
Contact your Care Team as soon as possible.
Contact your Care Team about returning the thermometer. You can delete the mobile app within your Profile. Note that if you do this you will no longer have access to the app or the history of data.
You can opt out of push notifications and emails by going to the Communication section of Settings.
You can look up the contact information of your Care Team in the ‘My Profile’ tab of the Settings. You will see the Clinic’s telephone number.
You can only do 1 scan per day.
Yes, but you can only replace the current-day scan by deleting the results in the Scan Results View.
Your Scan flow and metrics will be based on the available areas you have. Your Care Team will have your medical history to keep updated the flows within the mobile app, so you should contact them if adjustments need to be made.